Refund policy

At Nailaara, customer satisfaction is important to us. As our products are handmade and intended for personal use, certain conditions apply to returns, refunds, replacements, and cancellations.

Return Eligibility

Due to the hygienic nature of our products, we do not accept returns or exchanges on products that have been opened, used, or worn.

Returns will only be considered if:

• You receive a damaged product.
• You receive an incorrect item.
• The product arrives with a manufacturing defect.

Claims must be submitted within 24 hours of delivery.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery through our Contact page and provide:

• Your order number
• Clear photos or videos of the product
• A brief description of the issue

Once your request has been reviewed and approved, we will offer a replacement or refund, depending on the circumstances.

Non-Returnable & Non-Refundable Items

The following items are not eligible for returns or refunds:

• Used or worn products
• Opened packaging
• Products damaged due to improper use or handling
• Minor variations in colour, finish, or design resulting from the handmade nature of our products
• Orders requested for return after the eligible reporting period

Refunds

If your refund request is approved, the refund will be processed to the original payment method used during purchase.

Please allow 5–7 business days for the refund to appear in your account after approval. Processing times may vary depending on your payment provider or bank. If you haven't received your refund after 7 business days, please check with your bank first, then contact us if the issue isn't resolved.

Cancellations

Orders may be cancelled within 12 hours of placing the order or before the order has been dispatched, whichever occurs first. Cancellations made within this window are free of charge — no cancellation fee applies.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please contact us through our Contact page as soon as possible with your order number.

Replacement Policy

Approved replacement requests will be processed after verification and shipped to you at no additional cost. Replacement eligibility is determined solely by Nailaara after reviewing the submitted evidence.

Contact Us

If you have any questions regarding our Returns & Refund Policy, or wish to request a cancellation, refund, or replacement, please contact us:

• Email: nailaara.official@gmail.com
• Or via the Contact page on our website

Last updated: 21/07/2026